Faq

Please note: This FAQ page does not apply to retail customers. If you are a retailer and have any queries, please feel free to Contact Us.

 

When should I expect my stationery?

It is good to plan ahead as much as possible. We usually prefer to have 3-4 weeks (after receiving a customer's completed wording form) to complete an order. We then like to allow 1-10 days for domestic delivery. These timeframes will ensure we have the required time for preparations and acceptance of proofs, printing, handcrafting (if required) and then delivery. It will also allow for any unexpected hold-ups.

Please note: The above time specification is preferable but may not be required. If you do not have this amount of time to wait for your stationery, please Contact Us prior to ordering as we may be able to fit you in. Urgent jobs may entail an additional charge depending on our scheduling at the time. If this is the case, you will be notified.

 

When should I post my wedding invitations?

It is good for your guests to receive their invitations 6-8 weeks prior to your wedding. This will ensure you have enough time to receive responses back from your guests and organise numbers for your reception.

 

What does your quartz shimmer cardstock look like ?

The quartz shimmer cardstock is an ivory/ cream coloured cardstock with a pearl finish.

If you would like a free sample of the cardstock before placing your order, please feel free to contact us.

 

When referring to your embellished designs, what do you mean when you speak of a 'Semi-DIY option'?

Choosing the semi-DIY option for your embellished stationery basically means you are provided with a ‘semi-complete’ product.

We print, cut and score all chosen stationery and provide you with the embellishments (ribbon, diamantes etc.) required so as you can simply make the finishing touches. The Semi-DIY option is a great way of keeping the costs down whilst still having the bells and whistles. It also gives you an opportunity to be involved in the making of your own event stationery.

You will receive an instruction sheet guiding you through the steps of assembly.

Completing your wedding stationery with your bridesmaid’s makes for a fun way to spend time together before the big day!

 

I would like to see what your print quality and cardstock is like before I place my order. How can i do this?

Simply go to our Samples and options page and purchase our sample pack. This pack will include 3 different stationery products from various collections and will give you a good idea of our print quality and cardstock. The sample pack price will be reimbursed should you then choose to place an order over $150 with us.

 

Should I order extra Invitations?

Yes! You should always order 5-10 more invitations than originally planned. This will allow for any handwritten errors and any last minute invitations.

 

What is the ordering and production process?

Please see our Ordering Process and Delivery pages.

 

How do you suggest I word my invitations and stationery?

There are a variety of wording ideas found on our Wording Suggestions page. You will have the choice to either create your own or use/ adapt our ideas.

 

I am interested in one of your designs/ collections but the colour is not right for my theme. Can the colour be changed?

Yes! However, not all colours are appropriate for every design so please contact us prior to placing your order. Once we have approved your colour alteration, you will be given a coupon number which you may then use to authorise your purchase of the colour alteration option. You will have the choice to purchase this option with or without a hardcopy proof. The alteration purchased without a hardcopy proof is $85 +gst and the alteration purchased with a hardcopy proof is $175 + gst.

Please note: The process and production of colour-altered designs may take longer than normal orders.

Please note: Some colours may appear slightly different from monitor to monitor and therefore, the print out of your chosen design may also slightly differ in colour.

 

I am interested in one of your designs but would like an aspect of it altered. Can this be done?

Yes! Simply contact us prior to placing your order so as we can provide you with a quote. If you then choose to accept this quote, simply place an order for our 'additional alterations' product and provide your quote number where requested.

 

I am purchasing invitations from your 'Bride', 'Birthday', 'Engagement' or 'Baby' section and would like matching stationery. Are matching stationery items available in these sections?

Yes! If you would like matching stationery to go with your invitation, we can design these for you. Simply go to our 'matching stationery' item found under our 'Samples and Options' section and select which items you would like to order.

Please note: Your order may take longer due to the time required to design these pieces.

 

Can you print guest names onto my save the date cards, invitations, place cards, bomboniere tags and thank you cards?

Yes! Guest names can be printed for an additional charge of $95 + gst per stationery type.

A form will be sent to you after check-out point. Simply fill in your guest's details and we'll take care of the rest!

 

Can you print guest's names and addresses on my envelopes?

Unfortunately this is something we are unable to do at this point. We are, however, able to print guest names and addresses onto clear labels for an additional charge of $0.27 + gst per label.

A form will be sent to you after check-out point. Simply fill in your guest's details and we'll take care of the rest!

 

Do you have a minimum order for each product ?

Yes. All of our printing is done on a digital press and therefore ordering any less than the minimum specified would not be economical for you. The majority of our products have a minimum order of either 40 or 50. However, Table Number Cards, Table Name Cards and Menus have a minimum of 25.

 

How are the invitations and stationery printed ?

We only offer quality products. For this reason, we have all invitations and stationery printed professionally on a digital press.

 

Can you deliver internationally?

We are able to deliver to the majority of destinations. Please Contact Us before ordering.

 

Do you have a store or showroom?

We do not have a store or showroom. Because of this, we are able to keep our costs down and offer you the best possible prices. If you would like to see our products before placing an order, please feel free to order a sample pack from our Samples Page.The sample pack price will be reimbursed should you then choose to place an order over $150 with us.

 

Do you provide a discount?

We provide a discount for all orders over $1000. The discount will be calculated automatically for you at check-out point.

 

What forms of payment do you accept?

We accept credit card payments online (MasterCard, Visa and AMEX), direct deposits and money orders/ cheques. For more information, see Terms and Conditions.

 

Will my online credit card payment be secure?

It most certainly will. Our online payment solution has 128 bit SSL encryption to protect information provided and complies with the Payment Card Industry Data Security Standards.

Please feel free to Contact Us if you have any queries that have not been covered on this page.