ordering process

Please note: points 4-9 of the following ordering process only apply to personalised stationery orders. If you have purchased products from our DIY section or are a retailer and require further information about ordering, please feel free to contact us.

 

The ordering process for our boutique is simple;

1) Decide on the stationery you would like to purchase and send those stationery items to your shopping cart (after selecting the quantity and whether you would like any of the addtional options available).

(If you have any specific requirements e.g., you would like a colour alteration or you require your order urgently, please contact us before placing your order)

2) You will then be forwarded to your Shopping Cart where you simply follow the prompts that take you to checkout.

3) Follow the prompts to pay for your order.

4) Shortly after, you will receive a confirmation email. Attached, will be a wording and font form which you will be required to download and save.

5) Complete and submit your wording form. To submit the completed form, refer to the instructions at the bottom of your confirmation email.

6) On receiving your completed form, we will prepare and email you your PDF/ Jpeg proof/s.

7) When you are happy with your proofs, you will be required to send an email to orders@auravella.com.au informing us in writing that you are satisfied with your proofs.

8) Once we have received this approval email, production will begin.

9) On completion of production, your stationery will be sent right to your door!

Please see our Terms and Conditions for more information or feel free to Contact Us with any queries regarding the ordering process.