Terms and conditions

Boutique Terms and Conditions
Wholesale Terms and Conditions

Definition of 'Customer': Any entity that places an order with Auravella.

 

Boutique Terms and Conditions

 

1 Ordering Process

There is a specific ordering process that needs to take place in order for the production of a customer's order to run smoothly and on schedule. This ordering process is as follows.

1) The customer may decide on the stationery that they would like to purchase and send those stationery items to their shopping cart after selecting the quantity and whether they would like any of the additional options available to them.

The customer must note that any specific requirements including colour alterations, urgent production and delivery may incur an extra fee. If a customer has such an order, they are required to Contact Auravella before placing that order. The customer will be notified if an additional fee will be charged.

2) The customer is then required to make their payment.

No proofs or production will begin until payment has been received. If payment is made by credit card, payment may take 2-3 days to receive. If payment is made by cheque, payment may take up to 4 days to process in addition to delivery time. If payment is made by direct deposit, payment may take up to 24 hours to process.

If a customer has any queries in regards to the payment process, they may feel free to Contact Auravella.

3) Shortly after the customer has made their payment, they will receive a confirmation email with an attached 'wording form'. The customer will be required to download, save and complete this form. They will then be required to submit the form via a link at the bottom of their confirmation email.

The customer will be required to check all information, wording, spelling, spaces, grammar and punctuation in the 'wording form' that they complete. The stationery will be printed with the exact text provided by the customer. Auravella will not be held responsible if there are any errors in the 'wording form' provided by the customer.

4) On receiving the customer's completed 'wording form', Auravella will prepare the PDF/ Jpeg proofs for the customer. The proofs will then be sent to the customer via email.

The customer will be given the chance to request two [2] alterations (in total) to the layout and/or wording of the proof before a surcharge is applied of $12 per alteration. In the instance that additional alteration charges are applied, the customer’s order will be held from delivery until payment of these alterations have been made.

The customer must check all areas of the proof/s as this is their chance to request any alterations or correct any errors.

The customer must note that any handcrafted sections of the chosen design/s will not be displayed on the provided proof/s, as the proof/s is/are digital.

5) When the customer is happy with their proof, they will be required to send an email to orders@auravella.com.au informing Auravella in writing that they are satisfied with the proof/s of their chosen design/s.

The customer must note that if a design that has been approved by the customer at proof stage has been printed with incorrect information, spelling, wording, spacing, layout, punctuation, grammar or other design error/s, the customer will be responsible for all reprinting and production charges if they choose to re-order.

6) When Auravella receives the email from the customer approving the proof/s, production will begin on all stationery ordered.

Actual production time will vary depending on the size of the customer's order, the customer's wants and requirements, and Auravella's scheduling. In most cases, Auravella requests 5-6 weeks (after receiving the customer's completed wording form) to complete the customer's order and 1-10 days get the order to them. However, if a customer takes more time than allocated to approve their proof/s, there is a chance that this deadline may not be met. It is also possible, that unexpected happenings may occur and the customer may not receive their order on time. For this reason, it is suggested that the customer provides Auravella with as much time as possible to complete the order.

Strictly no alterations are to be made at this point..

7) On completion of production, the customer's stationery will be sent to them either by Australia Post or a courier.

Seeing as Auravella use third parties delivery services, Auravella cannot be held responsible for any damages, loss, charges, delays or other inconveniences caused by that third party. Auravella ensures to package and send your order in the best possible way to prevent any of the above from happening.

 

2 Pricing

Auravella reserves the right to alter the price of any product or service without notification.

All prices are in Australian Dollars (AUD). GST [10%] will be added to all products for Australian customers. International customers will be exempt from this tax.

 

3 Payments

Auravella offers 3 payment methods:

1) Online Credit Card payment (MasterCard, Visa and AMEX accepted)

Our online payment solution has 128 bit SSL encryption to protect information provided and complies with the Payment Card Industry Data Security Standards.

The customer will be required to complete their details correctly. If the customer does not complete their details correctly and the payment is charged to another entity, the customer will be required to pay any bank fees charged in order to reimburse the card holder’s money.

Payment must be received prior to beginning proofs.

 

2) Direct Deposit into Auravella’s account.

Please contact Auravella to obtain bank details.

The customer will be required to send an email to accounts@auravella.com.au to advise Auravella of their full name, and the date in which they made the payment.

The customer will be required to use their full name (as appears on order) and/or invoice number as the payment description.

Payments made may take 24 hours or more to reach Auravella’s account. Production will not begin until payment has been received.

 

3) Cheque/ Money order

The customer will be required to make cheque payable to ‘Auravella’ and post to PO Box 1109, HORNSBY NSW, AUSTRALIA 1630.

Cheques may take up to four days to clear. Production will not begin until this has taken place.

 

4 Colour Alterations

If a customer requires a colour alteration of a certain design/ collection, the customer is required to notify Auravella prior to ordering as not all colours will be appropriate for all designs. The customer will be required to purchase the 'colour alteration' product found on the 'Samples and Options' page. The customer has the option to purchase the alteration with or without a hardcopy proof. The colour alteration excluding the hardcopy proof is $85 + gst. The colour alteration including the hardcopy proof is $175 + gst. The hard copy proof will not be personalised and will be presented as two seperate 'front' and 'back' sheets.

Upon arrival of the digital/ hardcopy proof, if the customer does not approve of the colour, the customer may request for the colour to be altered two more times. Another PDF/Jpeg proof will be sent to the customer via email. There can be no more hardcopy proofs at this stage as it is an extremely expensive process on the digital press.

The customer will not be reimbursed for the hardcopy proof.

The process and production of colour-altered designs may take longer than normal orders.

Some colours may appear slightly different from monitor to monitor and therefore, the print out of the customer's chosen design may also slightly differ in colour to the one chosen. The type of cardstock used also determines the end colour result.

 

5 Additonal Alterations

If a customer requests more than two [2] alterations to the text or layout of their design at proof stage, there will be an additonal charge of $12 + gst per alteration.

If a customer requires a design alteration to anything other than the text or layout, there will be an additonal charge. This charge will be quoted upon the customer's alteration request.

The charges for the above alterations will be quoted to the customer and the customer will be required to pay for these alterations here.

 

6 Matching Stationery

If a customer is ordering an invitation from the 'Bride', 'Engagement', 'Birthday' or 'Baby' sections, they may also order matching stationery to be designed for them.

The customer must go to the matching stationery product and place an order for the products they wish to have designed.

Please note: These orders may take longer than usual due to the time it takes to design the products.

 

7 Embellishment Jobs

If a customer would like Auravella to embellish and/or print a job that is not one of Auravella's designs, the customer is to provide all materials (unless otherwise agreed upon).

If printing is required, the customer is to send an excel spreadsheet with all wording and guest list/s they want to be printed to info@auravella.com.au or orders@auravella.com.au. The wording and guest list/s provided is to be provided in the way that the customer would like them printed.

Due to the customer providing their own design/ wording/ materials, Auravella will not provide a proof prior to printing and/or embellishing.

Please note: Auravella does not check information, spelling, wording, spacing, text formatting/ layouts, fonts, punctuation or grammar. It is the customer's responsibility to ensure all guest lists, addresses and wording provided is correct. Any corrections or additions requested by the customer, after they have submitted their wording and guest list/s, may incur an additional fee which will be charged to the customer. It is up to the discretion of Auravella to decide whether an additional fee will be charged for corrections or additions. Auravella will not be held responsible for a customer's error with regards to: information, spelling, wording, spacing, text formatting/ layouts, fonts, punctuation or grammar provided.

 

8 Sample Packs

If a customer would like to see the cardstock and print quality of Auravella's stationery before placing an order, they may order a sample pack from Auravella's Samples and Options page. The sample pack will include three [3] different products from various collections. It cannot be guarenteed that the customer will receive their preferred design or product.

Soon after the order has been placed, the customer will receive (in addition to their confirmation email) an email with a coupon/discount code. This coupon code can then go towards having the customer's sample pack price reimbursed with their next order over $150.

If a customer chooses to purchase more than one sample pack at any given time/s and then goes on to place an order over $150, the customer will only be reimbursed for one sample pack.

The customer will not be reimbursed for the delivery charge of the sample pack.

 

9 Semi-DIY Kits

Auravella commits to providing the correct amount of embellishments and printed stationery to ensure that the customer will be able to complete the quantity of stationery ordered.

If a customer requires additional embellishments or printed stationery due to assembly mistakes, the customer will be charged for these products.

Adhesives provided with semi-DIY kits are complimentary and therefore may not last for the duration of the job.

 

10 Product Images

Images of individual products shown on the Auravella website are not sized down to the same ratio. For this reason, Auravella recommends that the cuatomer refers to the product’s specified size rather than how small/large it looks in comparison to other products.

 

11 Wording suggestions

The customer is free to either create/choose their own wording or make use of Auravella's wording ideas found on the wording suggestions page. However, if the customer's chosen wording is copied from another invitation site and that site has chosen to copyright that wording, Auravella will not be held responsible for printing this particular wording choice as the wording was chosen by and used for that customer only.

 

12 Wording and Guest List Submission

Upon placing their order, the customer will receive an email with an attached 'wording form'. The customer will be required to download and save the form. They will then be required to complete the form by providing stationery wording, font choices, guest lists and other. Once the form has been completed by the customer, they will be required to submit the form. To do so, the customer can refer to the bottom of their confirmation email, where they will find a link and instructions on how their form can be submitted.

It is important that the form is completed and returned as promptly as possible, as specified production time begins after we have received the completed form.

Please note: Auravella also accepts excel spreadsheets or word documents for the submission of a customer's wording and accepts excel spreadsheets only for the submission of a customer's guest list.

Please note: Auravella does not check information, spelling, wording, spacing, text formatting/ layouts, punctuation or grammar. It is the customer's responsibility to ensure all guest lists, addresses and other wording provided is correct. Any corrections or additions requested by the customer, after they have submitted their wording and guest list, may incur an additional fee which will be charged to the customer. It is up to the discretion of Auravella to decide whether an additional fee will be charged for corrections or additions. Auravella will not be held responsible for a customer's error with regards to: information, spelling, wording, spacing, text formatting/ layouts, punctuation or grammar provided.

 

13 Language

Auravella will not tolerate or accept derogatory, abusive or misuse of language. Auravella reserves the right to reject orders if such language is used.

 

14 Proofs

After payment has been received and the customer has completed and returned the wording form, a PDF/Jpeg proof of the customer's chosen design/s will be sent to them via email. Any handcrafted sections of the chosen design/s will not be displayed on the provided proof, as the proof is digital.

The customer will be given the chance to request two [2] alterations (in total) to the layout and/or wording of the proof before a surcharge is applied of $12 per alteration. This prevents the chance of spending more time on proofing than originally allocated and therefore running the risk of not having the stationery completed on time.

Once the customer is happy with their proof, they are required to send a written confirmation of approval to orders@auravella.com.au. No alterations can be made after this point.

If a design that has been approved by the customer at proof stage has been printed with incorrect information, spelling, wording, spacing, layout, punctuation, grammar or other, the customer will be responsible for all reprinting and production charges if required.

Auravella will not be held responsible for errors that have been approved by a customer at the proof stage. It is the customer's responsibility to make sure all proofs are up to the customer's standards and all information, spelling, wording, spacing, layout, punctuation, grammar and other are correct. It is also the customer's responsibility to ensure that any information, wording, spelling, spacing, punctuation, grammar and other that they have sent to Auravella via the 'wording form' or another means are correct.

If an error is made after proof stage by Auravella, Auravella will reproduce the stationery that had an error at no charge to the customer.

 

15 End Result

Some colours may appear slightly different on different monitors and therefore, the print out of the customer's chosen design may also slightly differ in colour.

It is possible that there may be subtle colour variations between the stationery printed. This is not due to the design but simply the printing method used. Auravella will not refund or take back products due to subtle colour variations as it is a normal printing occurrence.

 

16 Cancellations and Refunds

Once an order has commenced, no refunds can be given.

Should a customer cancel their order after the design and/or production process has begun, they shall loose the complete payment made for their stationery.

 

17 Copyright

All items seen at www.auravella.com.au are exclusive to Auravella and are protected by the copyright law. All copyright is owned and reserved by Auravella. Site concept and designs remain property of Auravella. Under no circumstance can any of Auravella's products be re-produced or copied in part or whole. Under no circumstance can any of Auravella's website or website content be re-produced or copied in part or whole. Under no circumstance can any of Auravella's products or website content be downloaded and saved. Under no circumstance can any of Auravella's products be re-sold. Under no circumstance can any of Auravella's products be modified in any way.

 

18 Copyright Design Credit

All items seen at www.auravella.com.au are exclusive to Auravella and are protected by the copyright law. For this reason, all products will include a modest copyright credit '© www.auravella.com.au '. This credit will be kept extremely small. In no way will Auravella allow this credit to affect the overall look or feel of the stationery pieces.

 

19 Newsletters

After placing an order, all customers will automatically be placed on Auravella's newsletter receiver's list. If a customer would not like to receive newsletters, they may contact Auravella to be removed from the list.

 

20 Privacy

Auravella guarantees that any personal information provided by a customer will be kept private and confidential and will not be given, rented or sold to any third parties.

Personal information provided to Auravella will only be used to provide the customer with products and services they require, to answer any queries and to establish and maintain a professional relationship with the customer.

Although it is guaranteed that all information sent to and received by a customer will be kept private and confidential, Auravella cannot be held responsible for any 3rd party invasions over the internet.

Auravella is extremely mindful of security when links to other websites are added to the Useful Links page. However, Auravella cannot be held responsible for the content or privacy practices of those websites.

 

21 Stock Availability

In the case that a product or material a customer has ordered is out of stock, the customer will be notified by Auravella within 2 working days with either a similar option or a rough timeframe in which the product or material will be in stock.

 

22 Force Majeure

Auravella ensures to do all possible to complete all orders that have been placed however, in the event that theft, crime, lockout, breakdown, war, fire, flood, tempest, earthquake, riot, civil disturbance, severe illness or death occur beyond Auravella's control, and this/ these occurances prevent Auravella from running business as usual, Auravella will not be held liable if orders fail to be completed on time or at all. If this were to ever arise, Auravella will do all in it's power to either complete customers' orders or direct them to a company who can.

If a problem arises that is in Auravella's control, Auravella will notify the customer within two [2] working days to attempt to agree on a solution. However, if the customer is unhappy with all possible solutions, Auravella will gladly refund their payment.

 

23 Delivery

Domestic Orders

All orders are delivered via courier or Australia Post and may require a signature upon delivery.

Delivery Time

Auravella asks customers to you allow 1-10 days for delivery of their orders. This will ensure that, where possible, 3rd party delays are accounted for. If a customer requires their order by a specific date, they are required to provide Auravella with this date in the additional comments section at check out. If a customer's order is urgent, they will be notified if an additional delivery fee applies.

Delivery Charges

The customer's delivery charge will range from between $4.90 + gst and $19.90 + gst depending on the products ordered and the quantity of those products.

International Orders

If a customer is ordering from an international location, they are required to contact Auravella prior to placing their order to obtain a shipping quote and timeframe. Auravella also asks that the customer confirms whether their country has any applicable duties or taxes that they may be liable for when the goods reach their destination.

 

24 Closing Periods

Auravella may be closed during certain periods of the year. Customers will be given as much notice as possible. This notice will be placed on Auravella's website. Orders that are placed prior to and during these closure dates are subject to delays. Orders that are placed during closure times will be attended to in order that they were received.

 

25 Referral Discount

* In order for the customer to receive the two free movie tickets, the customer's friend must make a purchase of at least $100 + gst. Once Auravella receives a deposit/ payment of at least $100 + gst from the customer's friend, Auravella will post two free movie tickets to the customer.

Offer applies to current and previous customers of Auravella.

 

26 Acceptance of Terms and Conditions

A customer's payment is considered acknowledgement and acceptance of these terms and conditions. The customer must note that if there are any points/conditions relating to a specific topic covered in the Terms and Conditions that have not been brought up but have been mentioned on another page of this website, those points/conditions still stand.

 

Wholesale Terms and Conditions

Auravella's wholesale Terms and Conditions will be available when their wholesale range is released.

 

Please feel free to Contact Us if you have any queries regarding Terms and Conditions.